Privacy Policy

Last updated: 7 October 2026

This Privacy Policy explains how DUOZENT ("DUOZENT", "we", "us") collects, uses, stores and shares personal data when you visit www.duozent.com, request a demo, or use the DUOZENT platform as a restaurant ("Merchant"), a member of a Merchant's staff, or a guest who orders through a Merchant's QR menu. We process personal data in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Data we collect

  • Demo and contact requests: name, business name, email, phone number, city and your message.
  • Merchant accounts: business details (name, address, GST number, contact details), user names, emails, roles and login activity. Passwords are stored only as secure one-way hashes.
  • Guest orders: the name and phone number a guest enters, the table, items ordered, amounts and order status.
  • Operational data Merchants enter: menus, tables, inventory, staff, reservations, coupons, reviews and marketing campaigns.
  • Technical data: IP address, browser type and basic usage logs needed to keep the service secure and working.

2. How we use it

  • To provide the service — take orders, show them to the kitchen, generate bills and reports.
  • To respond to demo requests and support queries.
  • To keep accounts secure, prevent fraud and fix problems.
  • To send service messages (for example order status). Marketing messages are sent only where permitted by law and you can opt out at any time.

We do not sell personal data.

3. Merchants and their guests

Under the Digital Personal Data Protection Act, 2023 each restaurant is the Data Fiduciary for its guests' data and DUOZENT is its Data Processor: we process guest data only on the restaurant's instructions, to run ordering, billing and the features the restaurant turns on. For our own Merchant accounts, staff logins and website enquiries, DUOZENT is the Data Fiduciary.

Every restaurant on DUOZENT has its own privacy notice for guests (linked from the QR checkout) with a form to see, correct or erase their data, stop offers, or raise a grievance. Offers on WhatsApp/SMS are sent only to guests who tick a separate, optional box, and stopping them is as easy as giving consent. Bills keep their amounts as tax law requires, without the guest's name and number once erasure is asked for.

4. Sharing

We share data only with service providers that help us run DUOZENT, under confidentiality obligations — for example:

  • Cloud hosting and database providers (data is stored in India where available).
  • Payment processors, when a Merchant enables online payments.
  • Messaging providers (for example WhatsApp or SMS), when a Merchant uses those features.

We may also disclose data where required by law or to protect the rights and safety of our users.

5. Retention

We keep Merchant data for as long as the account is active and for a limited period afterwards as required for legal, tax and accounting purposes. Merchants can ask us to export or delete their data when they close their account.

6. Security

We use encrypted connections (HTTPS), hashed passwords, access controls per restaurant, and restricted administrative access. No system is completely secure, so please use a strong password and keep it private.

7. Your rights

You can ask to access, correct, complete or erase your personal data, withdraw consent, nominate a person to exercise these rights for you, or raise a grievance by writing to us at anuj@duozent.com or calling +91 81688 25026. Guests of a restaurant can also use that restaurant's privacy page. To delete a DUOZENT owner or staff account, see Delete your account. We resolve grievances within 90 days, usually much sooner. If you are not satisfied after using this process, you may complain to the Data Protection Board of India.

If a personal data breach affects you, we (or the restaurant, with our help) will inform you and the Data Protection Board without delay, as the Act and the DPDP Rules, 2025 require. We keep logs of access to personal data for at least one year.

8. Changes and contact

We may update this policy from time to time; the date above shows the latest version. Grievance Officer: DUOZENT, C-28 & 29, Sector 62, Noida, Gautam Buddh Nagar, Uttar Pradesh 201303 — anuj@duozent.com, +91 81688 25026.